User asked a question
The User asked a question trigger starts an automation whenever a user submits a message or question through the Business App. Use this trigger to route inquiries, acknowledge questions instantly, or escalate messages that need attention.
This trigger operates at the account scope, so account and user data are available to downstream steps.
Trigger scope
This trigger operates at the account scope. Account fields and user details are available downstream.
How it works
- A user sends a message or submits a question through Business App.
- The account associated with that user is brought into scope.
- The message content and user details become available as dynamic content.
- Downstream steps execute using the account and message context.
Available data
| Output | Description |
|---|---|
| Message content | The text of the question or message the user submitted |
| User name | First and last name of the user who asked the question |
| User email | Email address of the user |
| Account name | The account the user belongs to |
| Asked at | Timestamp when the question was submitted |