Skip to main content

AI overview

Vendasta's AI platform combines unique business data with AI to automate marketing, sales, and operations — making it easier than ever to attract, convert, and retain customers with less manual work.

Why use AI?​

Transform your customer interactions with intelligent automation that works 24/7. The Vendasta AI platform eliminates manual tasks, provides instant responses to customer inquiries, and helps you scale your business operations without proportionally increasing your team size.

What's included​

  • AI Workforce: Configure AI employees (Chat Receptionist, Voice Receptionist, Sales Assistant, or create Custom AI Employees) to interact with customers across multiple channels
  • AI Capabilities: Define specialized skills and behaviors that tell your AI employees how to act and when to take specific actions
  • Knowledge Base: Provide factual information your AI employees can reference when answering customer questions

Get started​

  1. Set up your Knowledge Base

    • Navigate to Partner Center > AI > Knowledge Base
    • Add business information, FAQs, and policies that your AI employees can reference
    • Connect website sources to automatically pull content

  2. Configure AI Capabilities

    • Go to Partner Center > AI > AI Capabilities
    • Create custom capabilities or configure existing ones
    • Define how your AI employees should behave in different scenarios

  3. Deploy AI Workforce

    • Navigate to Partner Center > AI > AI Workforce
    • Choose from Chat Receptionist, Voice Receptionist, or Sales Assistant
    • Configure your AI employees with the appropriate capabilities and knowledge base

Understanding the core concepts​

Your AI employees are powered by three key components:

  • Knowledge Base provides the factual content your AI can search and reference when answering questions — like business hours, pricing, FAQs, and policies.

  • Capabilities tell your AI employee how to act and when to take specific actions in conversations — like when to capture leads, how to qualify customers, or what tone to use.

  • Tools connect your AI employee to external systems via APIs, allowing them to perform actions like creating appointments, checking inventory, or updating your CRM.

These three components can be mixed and matched to create powerful AI employees that handle complex customer interactions and automate business processes.

Quick Reference
  • Knowledge Base = Information to reference (reactive, fact-based)
  • Capabilities = Instructions on how to behave (proactive, process-based)
  • Tools = Ability to take action in external systems (integration-based)