Social comment received
The Social comment received trigger starts an automation whenever a comment arrives on a post from a connected social network. Use this trigger to acknowledge comments quickly, route them for review, or log social engagement activity automatically.
This trigger operates at the account scope, so account data and comment details are available to downstream steps.
Trigger scope
This trigger operates at the account scope. Account fields and social comment data are available downstream. The social network must be connected to the account for this trigger to fire.
How it works
- A post on a connected social network receives a new comment.
- The comment event is detected and the account is brought into scope.
- Comment content and network details become available as dynamic content.
- Downstream steps execute using the account and comment context.
Available data
| Output | Description |
|---|---|
| Comment text | The content of the comment received |
| Network | The social network where the comment was posted (e.g., Facebook, Instagram) |
| Post content | A reference to the post that received the comment |
| Commenter name | Display name of the person who left the comment, if available |
| Received at | Timestamp when the comment was received |