Skip to main content

AI-assisted Web Chat Widget Overview (Conversations AI Pro)

The AI-assisted Web Chat Widget is a conversational service tool in Conversations AI Pro that helps businesses provide timely customer service. It allows businesses to be available to customers beyond business hours with AI-assistance.

Features of the Web Chat Widget​

24/7 Availability with AI​

  • Answers customer questions outside of business hours
  • Uses AI to understand and respond to queries
  • Handles frequently asked questions effectively

Team Integration​

  • Notifies team members of new chats
  • Allows team members to join conversations
  • Provides smooth handover from AI to human agents

Customer Engagement​

  • Initiates conversations with welcome messages
  • Collects customer information for better service
  • Supports multimedia messaging (images, attachments)

Web Chat Widget in Action​

Chat Widget Display​

Chat Interface​

Information Collection​

Agent Handover​

Multi-channel Support​

AI assistant mode​

Team Collaboration​

Benefits for Businesses​

  • Enhanced Customer Experience: Provides immediate responses to customer inquiries
  • Increased Efficiency: Handles routine queries automatically
  • Extended Service Hours: Offers support outside business hours
  • Improved Lead Generation: Captures visitor information
  • Team Collaboration: Allows multiple team members to assist customers

Getting Started​

To start using the AI-assisted Web Chat Widget:

  1. Ensure you have a Conversations AI Pro subscription
  2. Install the Web Chat Widget on your website
  3. Configure your AI assistant with frequently asked questions
  4. Set up team notifications for real-time alerts
  5. Customize the appearance to match your brand

For more details on installation and configuration, please see our dedicated guides in this section.