Skip to main content

Submit a Billing Request

If you think a charge on your Vendasta invoice is wrong, or you want to ask for money back, submit a billing request. It goes straight to our Finance team, who review every request and reply by email.

Submit at: billingrequests.vendasta.com

Before You Start​

Have the following ready before you submit a request:

  • Your Partner ID (PID)
  • The Purchase ID for each charge you are asking about
  • A short explanation of what happened
  • Optional: screenshots, invoices, or emails that support your request

How to Submit a Billing Request​

Find Your Partner ID​

  1. Log in to Partner Center
  2. Your PID appears in the top left corner on most pages, and in your browser's address bar
  3. Copy it into the Partner ID field on the form
Partner ID (PID) highlighted in the top left corner of Partner Center

Find Your Purchase ID​

  1. In Partner Center, go to Administration → My billing
  2. Locate the charge you are asking about
  3. Copy its Purchase ID into the form
Purchase ID highlighted in the By Purchase tab of Billing & Payments
tip

To include more than one charge, enter a Purchase ID, press Enter, and add the next.

Submit Your Request​

  1. Go to billingrequests.vendasta.com
  2. Enter your business information, including your PID
  3. Pick the reason category that best matches: Activation error, Product failure / bug, Billing error / duplicate charge, Dissatisfaction, Cancellation within window, or Other
  4. Explain what happened, when, and what you expected instead — specific details get faster decisions
  5. Enter the amount. Your best estimate is fine; Finance confirms the final figure
  6. Attach anything that supports your request. Requests with evidence are processed faster
  7. Submit. You will see a confirmation with your request number (starts with CR). Keep it for any follow-up

What Happens Next​

  1. You get a confirmation email with your CR number
  2. Finance reviews within 2 business days (up to 5 during busy periods) and emails you if they need more detail
  3. You get the decision by email with the outcome of the request

Eligibility​

Eligibility and timelines are set by Vendasta's Terms of Service, available at trust.vendasta.com. If a charge looks wrong, submit a request as soon as you notice it.

FAQs​

Can I include several charges in one request?

Yes. Enter each Purchase ID and press Enter between them.

Will I get money back?

Finance reviews every request and decides the outcome case by case. Submitting a request is not a guarantee it will be approved.

How long does a decision take?

Typically 2 business days, up to 5 during busy periods.

Do I need to upload documentation?

It is optional but strongly recommended. Requests with evidence are decided faster.

I activated a product by mistake. How do I request a refund?

Cancel or deactivate the product on the account first, then submit a billing request to Finance at billingrequests.vendasta.com with your Partner ID, Purchase ID, and a short explanation. Choose the activation-error reason when it fits. Submitting a request does not guarantee a refund; Finance reviews each case.