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How to Receive Notifications for Review Response Approvals

Vendasta Services offers reputation management services that can include an optional approval process for responses to negative reviews. Users can receive notifications with proposed responses to negative reviews.

To receive these email notifications, you must add the respective person as a user to the account in Partner Center and configure the applicable user notifications.

Configuring User Notifications:​

(Reputation AI will need to be active on the account)

  1. In Partner Center, click on Accounts > Manage Users.
    PC Manage Users.png

  2. Next to the applicable user, click the 3 dots, then “Edit Notifications” from the drop-down menu.
    PC User Notifications.png

  3. You will be displayed a list of accounts that the user has been added to. Click on the drop-down arrow next to the applicable account to expand the notifications list.

    1. Click on "Reputation AI" to display the notifications associated with the Reputation AI platform.
      PC User Notifications Rep Man.png

  4. When you first add a user to an account, all of the notifications for that user/account will be enabled by default. Ensure that the following Instant Email notifications are enabled:
    ReviewReview ResponseReview Response Approval

With these notifications enabled, the user will receive email notifications when there is a review response that requires their approval, such as a response to a negative review. The email will look like this:Subject: New Review Response Approval for Business Name

Fake Review Response Approval Email.png

The user can click “Approve or Request Changes” within the email to be redirected to the platform, where they can provide feedback on the review response directly to the fulfillment team.