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Using the Platform

Vendasta Services is Vendasta’s in-house fulfillment vendor. This section covers how to find Vendasta Services products in the Marketplace, order products and complete fulfillment forms, track project status in Business App, and receive notifications for review response approvals so you and your customers get the most out of the platform.

What is “using the platform” for Vendasta Services?​

Using the platform means everything from discovering and ordering Vendasta Services products to supplying the information needed for fulfillment and staying updated on progress:

  • Finding products – Vendasta Services products don’t always have “Vendasta Services” in the title. Use the Vendor filter (Vendasta Services) on Marketplace → Discover Products, or recognize products by the distinct grey circular logo with a colored ring.
  • Ordering – Ordering works like any other Marketplace product. After purchase, you complete a fulfillment form so the team can deliver the service. For website and digital ads, additional guides and steps apply.
  • Fulfillment forms – Forms can be completed before or after placing an order, saved and returned to, and shared with Business App users. Submitting the form notifies the team; incomplete forms trigger in-app and email reminders.
  • Project tracking – Customers can see status and timelines in Business App → Projects (in-progress and completed). You can control tab visibility in Partner Center → Administration → Customize → Business App.
  • Review response approvals – For reputation services with approval workflows, add users to the account and enable Reputation AI → Review Response Approval instant email notifications so they receive and act on approval requests.

Documentation​

Frequently asked questions​

How do I find Vendasta Services products in the Marketplace?

Go to Partner Center → Marketplace → Discover Products, click Add filter, choose Vendor → Vendasta Services, then Apply. You can also recognize products by the grey circular logo with a colored ring. See Finding Vendasta Services products.

Do I have to complete the fulfillment form before or after ordering?

You can complete the fulfillment form before or after placing the order. After purchase you’re directed to the form; you can save progress and return later. Submitting the form notifies the team—incomplete forms generate reminders. See Fulfillment forms.

Can I share the fulfillment form with my client?

Yes. In Partner Center, use the share option on the fulfillment form to share it with a Business App user. They receive an email and can help fill it out and save progress. Only Partner Center Admins and Salespeople can share the form. See Fulfillment forms.

Where can my customers see project status?

In Business App → Projects. They can expand in-progress projects for details and timelines and view completed projects. You can turn off the Projects tab in Partner Center → Administration → Customize → Business App, or ask Vendasta Services to hide specific projects. See Project tracking.

How do I get review response approval emails?

Add the user to the account in Partner Center → Accounts → Manage Users, then use Edit Notifications for that user and account. Under Reputation AI, enable the Review Response Approval instant email notification. See Review response approval notifications.