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Multi-Location Groups overview

Multi-Location Groups let you organize many business locations (stores, branches, franchises) under a single group. You manage the group and its locations in Partner Center under Accounts → Multi-Location Groups. Once a group exists, you can open Multi-Location Business App for that group to see roll-up reputation, NPS, social posting, conversations, executive reports, and more—all in one place. Multi-Location Groups are intended for enterprise clients, franchise operations, and chains that need coordinated management and consolidated reporting.

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Access to Multi-Location Groups requires a Premium subscription or higher.

Why use Multi-Location Groups?​

  • Centralized management – Add locations and users to a group, then manage settings and features at the group level from Partner Center.
  • Consolidated reporting – View reputation, NPS, keyword rankings, and executive-level metrics across all locations instead of checking each account separately.
  • Streamlined access – Give corporate or regional users access to the whole group via Multi-Location Business App so they can see performance and take action across locations.

What's included​

  • Create Multilocation Groups – Set up a new group (name, type, description), add businesses and locations to the group, add users with access to the group, and configure hierarchy and settings. Includes best practices for naming, scalability, and integrating existing accounts, plus FAQs on limits, billing, and permissions.
  • Reputation and NPS – In Multi-Location Business App, use Reputation → Requests for request performance (clickthrough rate, requests sent, link clicks, per-location deltas) and Net Promoter Score for overall and per-location NPS, promoters/passives/detractors, and recent feedback.
  • Analytics and Reporting – Under Accounts → Multi-Location Groups, select a group and open Keyword Rankings to view keyword ranking distribution with filters (locations, keywords, provider, geography). Use the Executive Report in Multi-Location Business App for executive-level rollups and period-over-period comparison across locations.

Get started​

  1. Create a group and add locations

    • Go to Accounts → Multi-Location Groups, click Add New or Create Group, then configure the group (name, type, description) and add businesses or locations. Add users in the group's Users tab so they can access the group. See Create Multilocation Groups.

  2. Review reputation and NPS

    • Open Multi-Location Business App for the group, then go to Reputation for request performance and Net Promoter Score for NPS across locations. See Reputation and NPS.

  3. Use analytics and reporting

    • In Partner Center, select the group under Multi-Location Groups and open Keyword Rankings for keyword reporting. In Multi-Location Business App, use the Executive Report for roll-up metrics and comparisons. See Analytics and Reporting.