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Add custom links to SMS review request

Deprecated

As of February 21st, 2025, Customer Voice is legacy. Use Reputation AI Premium for reviews and NPS via email and SMS.

  1. Go to Customer Voice → Templates → Add New Template
  2. Select New SMS Template, name the template, then select New Custom Site template
  3. Customize the template with your custom link and message, then Save.
info

Clicks on custom links are not tracked.

Screenshot showing SMS template customization

Who has access to this?​

All Customer Voice Pro accounts that have an SMS add-on active will be able to use this feature.

Your clients can send an SMS message to their customers with a link to any website. This could include, but is not limited to:

  • Link to receive a coupon code
  • Link to schedule an appointment or view an appointment confirmation page
  • Link to the company website (i.e. to promote a sale)