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Why was my payment declined?

Payment declines can happen for a number of reasons. Many are controlled by the customer's bank, not by Vendasta or Stripe.

Card declined — too many attempts​

If a customer sees an error related to too many card attempts, the card has exceeded the daily or transactional limit set by their financial institution.

What to do:

  • Wait 24 hours and retry with the same card
  • Use a different card or payment method
  • Have the customer contact their bank to adjust their card limits

Minimum invoice amount​

The minimum amount that can be charged through Vendasta Payments is $1.00 USD. Invoices below this amount will not process.

General troubleshooting for declines​

If a payment has failed, you can hover over the information icon next to the payment status in Partner Center > Commerce > Payments for more details about the specific error.

If the issue persists after following the steps above, contact billingsupport@vendasta.com for assistance.