Partner Center notification settings
Partner Center notification settings, at Administration → Client Notifications, control which notifications your team receives and how. Turn on the master toggle in Global Settings first, then set Platform or User scope and App or email delivery for each notification type.
Notifications keep you and your team informed about activity across orders, tasks, products, and more.
This page covers Partner Center notifications: orders, tasks, products, and platform activity. Notifications about customer conversations (web chat, SMS, phone calls, AI Receptionist) are not configured here. See Conversation and Inbox notifications are set up elsewhere.
The master notification toggle
The master toggle controls all notifications. When it is off, no notifications are sent — regardless of individual settings.
To enable it:
- Go to
Partner Center→Administration→Client Notifications - Find Global Settings (also labelled All Notifications in some views)
- Turn the toggle on
Once the master toggle is on, the notification settings for each product and platform area become available to configure individually.
If you have enabled notifications for specific products but are not receiving anything, check the master toggle first — it is the most common cause.
Platform Settings vs. User Settings
Notifications can be configured at two different scopes:
| Scope | Who configures it | What it controls |
|---|---|---|
| Platform Settings | Partner Center admin | Notifications for the entire partner account (e.g., all sales orders, regardless of who placed them) |
| User Settings | Individual user | Notifications relevant only to that user (e.g., only sales orders where they are involved) |
When to use Platform Settings: Use this scope for team-wide visibility — for example, alerting your whole sales team when any order is placed.
When to use User Settings: Use this scope for personal relevance — for example, a salesperson who only wants to be notified about their own accounts or tasks.
Platform Settings are managed by administrators and apply across the team. Users can adjust their own User Settings without affecting others.
App vs. email delivery
For each notification, you can choose how it is delivered:
- App — Notification appears in the Partner Center notification panel
- Email — Notification is sent to the user's email address
- Both options can be enabled simultaneously
Configure delivery for each notification type in Administration → Client Notifications, then expand the relevant product or area.
Configuring notifications per product
After enabling the master toggle, expand each product section to configure its notifications:
- Business App — activity within your clients' Business App
- Review Management — new reviews and responses
- Social AI — post publishing and campaign activity
- WordPress Hosting — website changes and alerts
- Orders and Commerce — order placements, fulfillments, and billing events
- Task Manager/Fulfillment — task assignments, updates, and completions
Enable or disable individual notification types within each section, and set App and/or Email delivery per type.
Conversation and Inbox notifications are set up elsewhere
Client Notifications does not control who is emailed when a customer messages you. Web chat, SMS, phone call, and AI Receptionist notifications are driven by two separate things: who follows a conversation, and each user's own Inbox notification preferences. Changing a setting on this page will not change who receives them.
| What you are trying to change | Where it is controlled |
|---|---|
| Who is notified about a new web chat lead or call | Lead capture notifications |
| Someone unexpected is receiving Inbox emails | Auto-follow and unfollowing conversations |
| Getting an email for every single message and reply | Auto-follow and unfollowing conversations: unfollow the conversation, or switch the Inbox preference to Only my events |
| Being alerted on follow-up messages, not just new leads | Notification timing: new leads vs. follow-ups |
| Turning the Conversations tab on or off for clients | Conversations settings |
The most common surprise: anyone who sends a message in a conversation, or who is assigned as Salesperson on the account, is automatically set to follow that conversation and keeps receiving notifications for it. That is usually the explanation when a teammate is getting Inbox emails nobody configured for them, or when you are listed as the contact on a client's account but the client is the one receiving the chat notifications.
Common questions
I enabled a notification but I'm not receiving it.
Check the master toggle in Administration → Client Notifications → Global Settings. If it is off, no notifications fire regardless of individual settings.
I'm receiving too many notifications. Switch from Platform Settings to User Settings so you only receive notifications relevant to your own activity, rather than all activity across the account.
A teammate's notifications aren't working. Confirm the master toggle is on, then check whether the specific notification type is enabled under Platform Settings. The individual user can also check their own User Settings.
Notifications are enabled but email isn't arriving. Confirm email delivery is toggled on for that notification type. Also check spam or junk folders, and verify the user's email address in their profile.
I never get an email when a customer messages the web chat widget. That notification is not configured on this page. See Conversation and Inbox notifications are set up elsewhere: you need to be following the conversation, and your Inbox notification preference has to include the event.
Where do I change notification settings?
Go to Partner Center → Administration → Client Notifications, then expand the relevant product or area to configure each notification type.
If I turn off Global Settings, will users receive any notifications? No. When the master toggle is off, no notifications are sent, regardless of individual settings.
Who can change Platform Settings? Platform Settings are managed by Partner Center administrators and apply across the team. Individual users can adjust their own User Settings without affecting others.
Can I get a notification in both the app and by email? Yes. For each notification type, you can enable App delivery, Email delivery, or both at the same time.