7 docs tagged with "ai-employees"

How AI Capabilities work in AI Workforce: built-in and custom capabilities, prompts and tools, and how to test and optimize them for AI Employees.

Overview of AI Employees. Configure AI Workforce, capabilities, tools, and channels to automate conversations, capture leads, and handle customer interactions.

Group steps, save action sets, and integrate AI employees to build reusable automation patterns across your workflows.

Choose which AI Employees your clients get in Business App, market by market, from Customize Business App. Hiding an AI Employee turns it off for every account in that market.

Create a Custom AI Employee in AI Workforce: set its profile, channels, knowledge sources, and capabilities, then deploy it to chat or automations.

Understand how the Knowledge Base works with AI employees and the types of knowledge sources you can add.

How locked AI Employee cards in Business App let customers upgrade themselves, how marketplace gating decides which cards appear, and how to configure the upgrade experience in Partner Center.