AI Receptionist
Outcomes
Never leave a lead waiting
The AI Receptionist answers for the business the moment someone reaches out: calls, texts, and web chats, at any hour, in the business's own voice. It greets, answers from its knowledge, qualifies the lead, books the appointment on the calendar, and texts back a caller who hangs up before connecting.
Watch the AI Chat Receptionist at work, from setup to answering on a live website:
The receptionist works two channels, configured as two employees:
Covers the written conversations: web chat, email, SMS, and the social channels (Facebook, Instagram, WhatsApp), capturing every conversation as a lead.
Answers the phone: covers after hours, rescues missed calls, routes callers to the right person, and books while the line would have rung out.
What it does on day one
Before any tuning, a freshly configured receptionist already:
- Answers calls, texts, and web chats around the clock
- Sends the missed-call text-back automatically, so a caller who gave up still hears back in seconds
- Qualifies leads with the questions you set, and books estimates and appointments on the calendar
- Detects the language a visitor writes in and answers in it, from more than 40
- Hands the conversation to a person the moment it runs out of answers, with the details captured
Everything it says comes from its knowledge sources, so the answers are the business's own. If you have not set up your own Chat or Voice Receptionist yet, Hire your first AI Employee is the full walkthrough: putting one to work, teaching it to book, and training it to answer accurately.
Activate the AI Receptionist for your clients
The receptionist is not a separate purchase; a product carries it. For a client, you activate Conversations AI on their account, from the account's Products tab in Accounts → Manage Accounts, choosing an edition as you do. From that moment the client sees Conversations AI inside their Business App, under your brand, carrying their conversations from web chat, text, and the social channels into one inbox. This guide covers activating products on an account.
Every edition of Conversations AI includes chat. Pro adds the missed-call SMS text-back. Premium adds voice, the receptionist that answers the phone. A client who wants their phone answered needs Premium.
For your own business, your Vendasta subscription decides instead: the Starter plan includes the Chat Receptionist, and Professional and above adds the Voice Receptionist and the social channels. This guide breaks down the features by plan.
Click Try it in AI → AI Workforce to open a live test page for your own receptionist, no widget install needed. Use an incognito window so the session starts clean, ask it your business hours, then decline to give your phone number and watch how it handles that.
When a client is ready, the setup guides walk the full configuration end to end: the AI Chat Receptionist guide and the AI Voice Receptionist guide cover the role, channels, capabilities, knowledge, and testing.
Knowledge Check
Three quick questions on the channels, the day-one behaviors, and the editions that carry them.