AI Reputation Specialist
Outcomes
Turn every review into an opportunity
The AI Reputation Specialist manages and analyzes customer feedback at scale. It monitors Google and Facebook reviews in real time, writes a professional, on-brand response to every one, positive or negative, using the rules and knowledge you set, and lets you explore reviews and Net Promoter Score data in plain conversation.
Watch the AI Reputation Specialist respond to reviews and field questions about them:
The judgment stays with a person where it matters: sensitive cases, like a negative review, are flagged and held for approval before anything posts. Everything else goes out on its own, in the business's voice.
What it does on day one
A configured Reputation Specialist already:
- Responds to reviews as they arrive, positive or negative, on brand
- Flags negative and sensitive reviews for human approval before posting
- Sends automated review requests after every job, so the review stream keeps flowing
- Tracks review count and rating trends, and answers questions about reviews and NPS in conversation
Ask it "how did our rating move this quarter?" and the answer comes from the review data, not a dashboard hunt.
Activate the AI Reputation Specialist for your clients
The specialist is not a separate purchase; Reputation Management carries it. You activate Reputation Management on the client's account, from the account's Products tab in Accounts → Manage Accounts. From that moment the client sees Reputation inside their Business App, under your brand: their reviews, the responses, and their NPS data in one place.
The AI Reputation Specialist unlocks on the Premium edition of Reputation Management. Lower editions monitor reviews; Premium adds the employee that answers them.
Your own reviews are no different: the specialist serving your business lives in your Partner Center, watching your listings, with the same approval workflow.
Think of the last review a business you know left unanswered for weeks. That silence is the exact gap this employee closes: response time drops from weeks to minutes, with approval still in human hands where it counts.
When a client is ready, the AI Reputation Specialist setup guide walks the full configuration end to end: response rules, knowledge, and the approval workflow.
Knowledge Check
Three quick questions on the response workflow, the approval gate, and the edition that carries it.