Where to get help
Outcomes
Help built into the platform
The fastest answer usually comes from the Vendasta AI Assistant, behind the sparkle icon 
at the top right of Partner Center. It draws on Vendasta's documentation, answers in seconds, and links the articles it drew from, which makes it the natural first stop for any how-do-I question. The help menu beside it opens the documentation directly whenever you would rather read than ask.
When something misbehaves rather than confuses, the troubleshooting guide covers the common cases and how to reach support. A support ticket moves fastest when it arrives complete: your Partner ID, the Account Group ID, the affected user, the steps that reproduce it, and a screenshot.
People are part of the platform too. A paid subscription comes with an onboarding session with a Customer Success Manager to get you set up, and they will book as many training sessions after that as you need: CRM, Snapshot Reports, billing, marketing, and more.
The chat in the bottom left corner of Partner Center is how you reach a person, and it is the counterpart to the AI assistant: the sparkle answers how-do-I questions from documentation, the corner reaches someone who can act on your account. Who answers there depends on your subscription: a named account manager, or your assigned Client Success team. This guide covers what onboarding includes.
Two documentation sites, two audiences
The written documentation splits cleanly along the same line as the two workspaces:
- This site covers your side: Partner Center, billing, the Marketplace, and everything you run as a partner.
- docs.businessapp.io covers Business App and the products your clients use. The site is gray-labeled, not white-labeled: it carries no Vendasta branding and nothing from your side (no Partner Center, no wholesale pricing), but it does not carry your brand either. That neutrality is what makes it safe to share, the whole site or a single article, with any client. Its built-in AI chat answers their product questions too.
When a client asks how a product works, a link to the matching docs.businessapp.io article is often the fastest, cleanest answer you can give.
Open the AI assistant from the sparkle icon at the top right of Partner Center and ask it something you genuinely wondered this week. Follow one of the article links in its answer to see where the knowledge lives.
Live webinars
Vendasta hosts live training webinars, from getting started through fulfillment, with a range of session times. Topics and session links live on the webinar calendar.
Knowledge Check
Three quick questions on choosing the right help channel.